Shipping Policy

At Starluxury, we are committed to delivering your order quickly, safely, and with the highest level of care. Please review our shipping policy below to understand how we process and deliver your items.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped, along with tracking details.
During high-demand periods or new collection launches, processing times may take slightly longer.

Fulfillment Locations

We ship orders from our three main fulfillment centers:

Spain (serving Europe and surrounding regions)
Nigeria (serving West Africa and nearby regions)
United States (serving North America and international destinations)

Your order will be shipped from the fulfillment center closest to your delivery address, whenever possible, to ensure faster delivery times.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery windows (after dispatch):
- Domestic Shipping (within same fulfillment country): 2–5 business days
- Regional Shipping (nearby countries): 5–10 business days
- International Shipping: 7–14 business days

Please note: Delivery times are estimates. Actual times may vary depending on courier delays, customs, or unforeseen circumstances.

International Shipping

We ship worldwide from our fulfillment centers.
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery status in real time.

Delays & Issues

We are not responsible for delays caused by courier services, customs, or events outside of our control (e.g., weather, strikes).
If your order is delayed beyond the estimated delivery window, please contact us and we will assist you in resolving the issue.

Lost or Damaged Packages

Starluxury is not liable for products lost or stolen after delivery has been confirmed by the courier.
If your package arrives damaged, please contact us within 48 hours with photos of the package and item, and we will review your case.